Terms and condition

The prices include 25% VAT.

 

Delivery

We have a delivery time for 2-5 days unless another delivery time is specified. If there should arise a situation where the ordered products are sold out, we will let you know as soon as possible. Any price changes that occur after an order does not affect your given price. We reserve the right for printing and typing errors.

Deliveries in Sweden: In Sweden, we deliver our package products via PostNord. If the package doesn’t fit in your mailbox, you’ll get an AVI and will have to collect the products from your nearest post office.

Deliveries in other countires: Delivery to other countries are made with UPS.

 

Cancel and return / Change / Reclaim / Refund

Return and cancellation

You have full return and cancellations rights within 14 days, from the day you receive your products. You have the right to try on the products to see if they have a perfect fit, expect from hygiene products. When you return or cancel your purchase we expect the order to be undamaged and that the labels should be left on the products.

At the returned or cancelled purchase of your order you are responsible for the return cost. You are also responsible for that the returning products are in an unchanged condition. So don’t forget to pack your package well.


Returns and cancellations of products are sent to:
emma and malena
Vallgatan 4
411 16 Gothenburg

 

Change

If you want to exchange the product, you can do so. As long as the products are returned in an undamaged condition and that all the labels are left on the product. There will be a form in your package for you to fill out. It’s also possible to do an exchange in our stores.

At the change of products, you are responsible for the return cost. You are responsible for that the products to come to us in unchanged condition. So please pack your order well before returning it to us.

Then send the products to:
emma and malena
Vallgatan 4
411 16 Gothenburg

 

Reclaim

emma and malena guarantees that every item is in good condition before we deliver it to you. Should the products nonetheless be faulty or incorrect when it arrives you can get a reclaim for your order. Best way to reclaim a product is to contact one of our stores. Otherwise, just follow the instructions under “Return and cancellation”.

emma and malena always follow the Swedish Board's Customer Complaints recommendations: http://arn.se/info-konsument/hur-jag-anmaler/anmal/
You can also use the online platform for complaints is available on the European Commission website: http://ec.europa.eu/odr

 

Refund

When we have received your return and checked so that the item is in good condition, we will pay you back. If you have chosen invoice or partpay we will credit it, and if you have chosen to pay by card, the money will be in your account within 5 business days.

 

Privacy and Security

Security

During the registration and order as you state your personal data such as name, address, email, phone number and social security number. This means that you agree that we store and use your information in our business to fulfill our commitments to you .

Privacy Policy

The parties that take note of your personal information is emma and Malena AB. The information will not be shared with any third party, except where there is a service to you (such as arranging delivery of orders) If you choose to pay your order with Klarna, Klarna will save your personal information. Before they save your personal information you have to accept Klarna’s terms and conditions. emma and malena AB rules are following the law (1998: 204) and the EU Directive 95/46 / EC.

 

 

Payment methods

Klarna Checkout

When paying trough Klarna you can choose how you want to pay. You don't have to type in you card details, but you can change your paymentmethods are your purchase. When paying via Klarna is safe and easy. Klarna offers these payments:

- Invoice or part payment:

  • Get always home produtcs before you pay 
  • Period - always at least 14 days 
  • You never have to give out credit card information 
  • Always 14 days in accordance with the e-commerce law. 
  • Download your invoices from klarna.se 
  • Possibility of part payment 


Payment terms: The credit period for this purchase is 14 days from the invoice date. The invoice is sent in connection with the delivery. In accordance with the agreement with the e-shop will be an invoice fee of 0 kr.En reminder charges in case of default. Have you shopped for over 60 SEK will be SEK 29.00, and have you shopped for SEK 60 or more will be 60.00 SEK in the reminder fee. Even an interest rate of 24.00% plus the applicable reference rate will be. If no payment can then claim then be handed over for collection management where additional collection charges may apply. Credit check. At the time of purchase, a credit check, which in some cases means that a credit is taken. You will then receive a copy of the credit report by mail.

- Bank payment: You can choose to shop through your bank. Klarna co-operate with Handelsbanken, SEB, Swedbank and Nordea.

- Card payment: You can choose to shop with your creditcard. Choose to pay with your VISA, AMEX or MasterCard.

- Direct payment: You can choose to make a direct payment. Klarna co-operate with Handelsbanken, SEB, Swedbank and Nordea.

 

Pay Pal

If you pay via PayPal, you can either pay through the account that you have or make a direct payment through your card.

 

Contact

You are always welcome to email or call us if you have questions.

info@emmamalena.com
Tel. 031-7750166

På svenska In English

Kundtjänst

Phone: +46 31 775 01 66, weekdays 11 - 18 / E-mail: shop@emmamalena.com / VATno. SE556799895901