OUR

TERMS OF PURCHASE

The prices include 25% VAT.

DELIVERY

We look forward to delivering your order. We will ship it as soon as possible. Delivery time is usually approximately 1-3 days, unless otherwise stated. If, against all odds, an item you have ordered is out of stock, we will contact you as soon as possible.

The price shown at the time you place your order is the price that applies, even if prices change afterwards. In the event of any errors in text or pricing, we reserve the right to correct such mistakes.

Deliveries within Sweden

Choose the delivery option that feels right for you 💙

📍 PostNord Service Point - 49 SEK (Free shipping over 1000 SEK)
Your parcel will be delivered to your nearest collection point. We’ll let you know as soon as it’s ready to be picked up.

🏡 PostNord MyPack Home - 99 SEK
Have your order delivered straight to your door – simple and convenient.

📦 PostNord Parcel Locker - 49 SEK (Free shipping over 1000 SEK)
A flexible option if you like to pick up your parcel whenever it suits you, from one of PostNord’s parcel lockers.

Returns - 49 SEK

International Deliveries

For orders outside Sweden, we ship with PostNord, DHL and UPS to make sure your parcel arrives safely.

As soon as we’ve received your order, you’ll get an order confirmation by email. When your order has been packed and sent, we’ll send you a shipping confirmation with a tracking number so you can follow your parcel all the way.

If you add your mobile number at checkout, you’ll receive a text message when your parcel is ready for pickup.

During sale periods, it may take us a little longer to process your order – thank you for your patience.

If a parcel is not collected within 7 days, it will be returned to us and your order will automatically be refunded.

Customs Duties for International Orders

When shopping with us and living outside Sweden, customs duties and VAT may apply. These charges vary depending on your country and are beyond our control.

Here’s what you need to know:

• Within the EU: Orders within the EU are generally not subject to customs duties.
• Outside the EU: If you order from a country outside the EU, such as Norway, the United Kingdom, or the United States, you are responsible for paying any customs duties and VAT upon delivery.

We recommend checking with your local customs authority to understand the regulations in your country.

If you have any questions about deliveries, customs duties, or anything else, feel free to contact our customer service. We’re happy to assist you!

RIGHT OF WITHDRAWAL / RETURN / RECLAIM / REFUND

Right of return and withdrawal

You have a full right of return within 14 days of receiving the item. You have the right to try the product, except for hygienic products, and provided that the order is returned in undamaged condition and that labels and the like must remain on the garment.

You are responsible for the product coming to us in unchanged and good condition.

For returns outside of Sweden, the customer is responsible for both the return process and the associated costs.

Do you want a different size?

This is easily done by placing a new order and your new item will be sent within 1-2 working days. Return the item that did not fit with the prepaid return slip. Once we have received your return, we will credit your account.

Reclaim

emmamalena guarantees that every shipment is in good condition before we deliver it to you. Should the product nevertheless be broken or faulty when it arrives, you may reclaim the product.

The best way to reclaim a product is to turn to one of our stores. Otherwise you only follow the instructions under the right of withdrawal.

emmamalena always follows teh recomensations made by The National Board for Consumer Disputes: http://arn.se/info-konsument/hur-jag-anmaler/anmal/

You can also use the online complaints platform available on the European Commission's website: http://ec.europa.eu/odr

Refund

When we have received your return and checked that the product is in good condition, we will refund you. If you have chosen an invoice, we will credit it and if you have chosen to pay by card, the money will be in your account within 5 working days.

Privacy and security

Privacy

n connection with registration and ordering, you provide your personal information such as name, address, e-mail, telephone number and social security number. This means that you agree that we store and use your information in our business to fulfill our obligations to you.

Management of personal data

The parties who receive your personal information are emmamalena AB. The information is not distributed to any third party from emmamalena, except in cases where it is a service to you (such as arranging delivery of orders to you).

If you use Klarna as a payment method, it is Klarna that takes part in and uses your personal data, but you must approve this before the personal data is processed.

emmamalena AB follows the rules in accordance with current legislation, (1998: 204), and the EU directive 95/46 / EC.

PAYMENT METHOD

Klarna Kustom

With Klarna Kustom, you can choose how you want to pay. You never have to provide your card details, but you can later choose to pay which payment method you want to pay with. Klarna offers the following options:

- Invoice or partial payment:

• Always get the item home before you pay
• Payment period - always at least 14 days
• You never have to give out card details
• Always 14 days right of withdrawal in accordance with the Distance and Home Sales Act *
• Download your invoices from My Klarna
• Possibility of partial payment
  

Payment terms

The credit period for this purchase is 14 days from the invoice date. The invoice is sent in connection with the delivery. In accordance with the agreement with the e-store, an invoice fee of NOK 0 will be charged. A reminder fee will be added in the event of non-payment. If you have shopped for less than SEK 60, SEK 29.00 will be added, and if you have shopped for SEK 60 or more, SEK 60.00 will be added in the reminder fee. A default interest of 24.00% plus the applicable reference interest rate will also be added. If no payment is made thereafter, the claim may then be handed over for debt collection management where additional debt collection costs may be added. Klarna handles your credit check on the first payment. You will then receive a copy of the credit information by post.

- Bank: You can choose to shop through your bank. Klarna cooperates with Handelsbanken, SEB, Swedbank and Nordea.

- Card: You can choose to pay with your VISA or Mastercard card.

- Direct payment: You can also choose to pay directly. Klarna cooperates with Handelsbanken, SEB, Swedbank and Nordea.

Contact

You are always welcome to email us if you have any questions, shop@emmamalena.com