Returns & Exchanges

CUSTOMER SERVICE

shop@emmamalena.com

Facebook Messenger

Do you have questions regarding deliveries, terms of purchase, sizes, materials or anything that you will not find the answer to here on our website - do not hesitate to contact us by messenger or email. Our goal is to return to you as soon as possible (within 24 hours).

Our customer service is on site during non-holiday weekdays 10.00-16.00. If you contact us via email during the weekend or red days, we will get back to you as soon as possible the next working day.

1 / 3

Returns / right of withdrawal
As a customer, you have a 14-day right of withdrawal. The item must be unused and price tags must remain. If the product is delivered in a package, this must be unbroken. Return cost in Sweden is SEK 49. We check all returns we receive before we approve them.

This also applies to the purchase of price-reduced goods. We assume that the product is in original condition, ie unused and with any labels and / or packaging intact. Should there be something wrong with your order, we will of course be responsible for return shipping. Returns with accompanying receipt or order confirmation are sent to the following address. Use the enclosed return slip.

When we have received your return, the order is processed and your invoice is refunded within 14 working days. If you pay with Klarna, you have the opportunity to pause your invoice via your Klarna account.

Return address
Holship emmamalena, Arendalsvägen 40, 434 39 Kungsbacka

Returns
Freight fee SEK 49 in Sweden and return cost SEK 49. Added to your invoice. Use the return slip included in the package. Submit your return to your nearest agent.

Exchange
If you want to change color, size or model, return the item and place a new order on the website. The return must be made within 14 days of receiving the item.

Returns from other countries: The customer is responsible for shipping
If you live in Norway, Switzerland or the US and want to return an item, it is important that you pay for both shipping and customs declaration, otherwise we can not accept your return.

For returns from abroad, we can not enclose a return shipping note. If you wish to return, you need to fill in the address information yourself and pay for the return. Feel free to pack your return in the same bag / carton you received it in.

Return address
Holship emmamalena, Arendalsvägen 40, 434 39 Kungsbacka, Sweden

Reclaims
emmamalena follows The National Board for Consumer Disputes's recommendations. If you want to reclaim a product, we first ask you to email us at shop@emmamalena.com and let us know what is wrong with the product. If we have the product in stock, we will send you a new one. If it is no longer in stock, we will make a return and you will get back what you paid for the product. In the event of reclaims, we are responsible for return shipping regardless of the purchase price. Use the enclosed return slip.